ServiceNow Developer III
- Skokie, IL
- Permanent
- Full-time
- Position: ServiceNow Developer III
- Location: Skokie, IL (Warrenville, IL or Arlington Heights, IL options)
- Full Time
- Hours: Monday-Friday, 8:00am - 4:30pm
- Hybrid Position
- Local travel to other corporate work sites may be required
The ServiceNow Developer leads the design, development, and implementation of solutions across the ServiceNow platform, including ITSM, ITOM, CMDB, HRSD, and related modules. This hands-on role involves advanced scripting, configuration, and systems integration, while also supporting platform operations and continuous enhancement. The developer plays a key role in platform governance, drives adoption of best practices such as ITIL and CSDM, and partners with IT and business stakeholders to deliver scalable, high-impact solutions aligned with enterprise objectives.This is a hands-on role for someone who excels at architecting and delivering scalable solutions on the ServiceNow platform. You’ll lead development efforts, drive platform strategy, and work across teams to automate workflows, improve user experience, and unlock platform value. In addition to building and optimizing applications and integrations, you'll mentor other developers, influence design decisions, and contribute to enterprise-wide initiatives that rely on ServiceNow as a strategic enabler.What you will do:
- Lead solution design and development across the ServiceNow platform, translating business requirements into scalable and supportable solutions.
- Build and maintain ServiceNow applications, modules, and customizations using JavaScript, Glide, Flow Designer, and related tools.
- Design and support integrations with external systems using REST, SOAP, webhooks, and MID Servers.
- Configure and manage key modules such as ITSM, CMDB, Discovery, Service Catalog, ITOM, HAM/SAM, and CSM as needed.
- Develop and enhance business rules, client/server scripts, UI policies, script includes, scheduled jobs, and workflow automations.
- Ensure CMDB integrity by supporting Discovery, implementing normalization rules, managing CI lifecycle, and developing CMDB dashboards and reports.
- Contribute to platform architecture decisions, roadmaps, and implementation of ServiceNow best practices, including CSDM alignment.
- Own and optimize service catalog offerings and portal experiences, including record producers, variables, and custom widgets.
- Mentor and coach junior developers, conduct peer reviews, and help define and enforce platform development standards.
- Drive release management by supporting instance upgrades, regression testing (e.g., via ATF), and managing update sets.
- Partner with business and IT stakeholders to gather requirements, lead workshops, and deliver enterprise-grade solutions.
- Support platform security by managing roles, ACLs, and enforcing least privilege access models.
- Use DevOps practices including source control, branching strategies, and CI/CD pipelines to manage code across environments.
- Monitor system health and performance, troubleshoot platform issues, and support root cause analysis and incident response.
- Contribute to governance processes, including CAB participation, demand assessments, and development intake.
- Stay current with ServiceNow releases, assessing new features and recommending platform enhancements aligned with strategic goals.
- Deliver reports, KPIs, and dashboards to provide insights into process performance and platform adoption.
- Education: Bachelor's degree in Information Technology, Computer Science or related field, OR equivalent work experience.
- Certifications (Required):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certifications (Nice to Have):
- Implementation Specialist certifications (e.g., Discovery, ITSM, Service Mapping, HAM, SAM)
- Certified Technical Architect (CTA)
- Experience:
- Seven (7) or more years of software development experience
- Five (5) or more years of hands-on ServiceNow development and administration experience
- Experience with CMDB, Discovery, and platform integrations (REST, SOAP, LDAP, SCCM, cloud providers)
- Familiarity with ITIL processes and CSDM framework
- Unique or Preferred Skills:
- Strong proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio
- Ability to design scalable, maintainable, and upgrade-safe solutions aligned with platform architecture and development standards
- Experience mentoring junior developers, conducting code reviews, and guiding adherence to best practices
- Skilled in troubleshooting, debugging, and performance tuning across complex workflows and integrations
- Clear and confident communication and presentation skills, including the ability to explain technical concepts to non-technical stakeholders
- Proven ability to prioritize tasks, manage multiple initiatives, and deliver high-quality solutions in a dynamic environment
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities