Customer Service Associate - TB Control Program - Health

Sedgwick County

  • Wichita, KS
  • $16.07 per hour
  • Permanent
  • Full-time
  • 8 hours ago
Department: Health Dept.Pay: $16.07 per hourWork Schedule: Monday-Friday 8:00am-5:00pmSedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at .The Customer Service Associate - TB Control serves as the administrative assistant for the Tuberculosis (TB) Control program where employees work to control the spread of TB and protect the public from health threats. As a vital member of the clinic team, the position provides direct patient interaction and coordinates appointments, performs accurate and timely data entry, coordinates insurance or payments for services, and provides support to the TB Clinic staff. Employee will provide support during public health emergencies.Provides direct client interaction and scheduling for appointments and follow-up
  • Performs client scheduling for appointments appropriate for the procedure or activity to be accomplished and according to availability of staff
  • Creates new client records and updates existing records
  • Ensures correct demographic and personal information is collected and accurately recorded
  • Answers telephones, providing guidance for directions and transferrs calls to nurses for counseling and/or education
  • Coordinates follow-up appointments or reschedules
  • Responds to questions or clarification, ensuring client understands information being exchanged. Creates written documentation as appropriate for the client
  • Performs accurate, complete, and timely TB fee assessment
Provides administrative support to the TB Program.
  • Performs data entry into electronic health record system and notifiable disease case management software
  • Conducts audit of data to verify information is correct and complete
  • Verifies information reflects special program eligibility and sliding fee discounts
  • Coordinates with nursing staff discrepancies or changes to demographic, relationship or financial information that may impact on care or scheduling in the future
  • Calculates standardized TB Control Program metrics for supervisor to report quarterly to the Kansas Department of Health and Environment
  • Coordinates provision and receipt of patient information to and from community medical partners such as medical clinics, hospitals, and KDHE
  • Ensures new SCHD employees are tested for tuberculosis and positive screening tests are followed up for management and annual symptom review audit
  • Distributes client satisfaction survey cards at least monthly
  • Trains nurse as back-up for the Customer Service Associate position
Coordinates payment for TB Control services and maintains cash flow records
  • Receives and posts payments from TB Control clients and the public
  • Conducts collection of monies according to program fees and protocols
  • Researches payment history for clients
  • Uses correct payment status for clients. Informs clients of financial obligation and payment requirements and encourages initial payment of fees due at the time of service.
  • Accurately records monies paid and provides written receipts
  • Maintains security of monies stored at the workstation
  • Maintains cash flow records daily
  • Conducts local investigation of bills and/or attempts at collection from third parties for TB Control clients
Minimum Qualifications: High School Diploma. Two years of experience performing data entry, bookkeeping, accounting or fiscal work, or related clerical work. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.Preferred Qualifications: Three years of work experience in office management and administrative services in a healthcare environment. Two years of experience in customer service position in a health care environment. One year of experience maintaining and reconciling a daily cash box. Two years of work experience with Microsoft Excel or other spreadsheet software. Associate's degree in a health or business-related field.Applicants have rights under Federal Employment Laws. Please find more information under the following link.

Sedgwick County