Our Senior Helpers Client Services Manager (CSM) is a key role responsible for client acquisition, retention, and satisfaction within the Senior Helpers home care.Senior Helpers of Northern Colorado and Wyoming is seeking a Client Services Manager to join our dynamic team. In this vital role, you’ll be at the forefront of our mission to provide the highest level of compassionate care and improve the quality of life for our clients, their families, and our employees.As the Client Services Manager, you’ll oversee the delivery and development of all client services and caregiver support withing Northern Colorado and Cheyenne, WY. Your responsibilities will include ensuring high-quality care, supporting client and caregiver retention, and driving growth in client service hours. This is a full-time, salaried position with unlimited commission potential.This job description outlines the objective, primary responsibilities and/or requirements, and Primary Responsibilities (including, but not limited to):
Takes service inquiry calls and follows up with leads to meet revenue goals
Performs client assessments and follows through on all DRIP campaign activity
Coordinates community events with other Client Services Manager(s)
Represent Senior Helpers at networking events and serve as a professional ambassador for the company.
Seeks opportunities to retain and increase client hours based upon changing needs in the home using Senior Helpers unique LIFE Profile tool
Visits clients as directed and required
Has a regular communication process for new clients that includes caregiver introductions, first day of service calls, and a visit within the first 30 days of service
Ensures that clients and their families are satisfied with the Senior Helpers services, works to find solutions with the appropriate employees and/or family members
Visits all clients on a rolling 90-day to assess the quality of services as well as the client and family satisfaction, modifications to care plans and happiness level. Spends large amount of week in the field re-assessing clients and managing client visits in the hospital, rehabs, facilities, etc.
Update the client care plans as changes in care occur
Responsible for sending out client birthday cards, grief baskets and other activities, as needed
Collaborate with internal teams to resolve client concerns.
Provide leadership in problem-solving, issue resolution, and service improvements.
Evaluate all caregiver hiring and termination decisions, including joint decision making in the process
Other duties as assigned
Qualifications
Prior home care, healthcare, or senior services experience highly desired
Knowledge of general healthcare staffing requirements
Must be able to work with others in a professional and ethical manner
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving abilities are a requirement; schedule conflicts are bound to arise that will require creative solutions
Why Senior Helpers?
At Senior Helpers, we’re not just providing care—we’re advocates for improving lives. Join a compassionate, mission-driven team where your contributions directly enhance the well-being of clients and their families.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
