Spa Front Desk Agent | Part-Time

Omni Hotels & Resorts

  • Boston, MA
  • Permanent
  • Part-time
  • 9 hours ago
Location:The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele. Job Description:The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable experiences, a scenic , a luxury , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue. Responsibilities:
  • Greet and welcome all guests coming into the Spa.
  • Handle all the billing and point-of-sale functions for spa services and retail sales.
  • Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
  • Assist with scheduled retail inventory.
  • Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
  • Provide personal attention and ensure a pleasant visit for each guest.
  • Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
  • Attend all required department trainings and meetings.
  • Perform any other duties required by management.
Qualifications:
  • Ability to stand for the entire scheduled shift.
  • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
  • Must be passionate about providing warm, engaging, and personalized service.
  • Must meet standards of appearance and always maintain a high level of personal hygiene.
  • Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
PERKS AND BENEFITS:
  • A culture of fun, inclusion, and growth
  • Complimentary meals
  • Health Insurance and matching 401(k) after one year
  • Generous Paid Time Off offered after 90 days
  • Performance-driven, ALL-IN culture
  • Discounted associate rates at Omni properties nationwide
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is theIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

Omni Hotels & Resorts