PAT Member Service Representative - NE Philadelphia - Virtual Teller
American Heritage Credit Union
- Philadelphia, PA
- $18.00-21.00 per hour
- Permanent
- Full-time
- Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
- Identifies cross-sell opportunities and cross-sells services to members.
- Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
- Perform account review.
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.
- Must have prior Cash Handling, Customer Service experience required.
- Previous Credit Union/Banking experience a plus.
- Must be flexible and available to work Contact Center hours of operation:
- Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m.
- Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.