Customer Support Representative
JARBO Employment Group
- Olathe, KS
- $18.00-19.00 per hour
- Permanent
- Full-time
- Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
- Promote all products, services, and quote accurate pricing when appropriate
- Gather information from the customer to ensure accuracy for our technicians.
- Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
- Represent the company in a professional manner with good customer service and verbal communication skills
- Maintain and promote a positive attitude toward customers regardless of the circumstances
- Other responsibilities as assigned
- HS Diploma required; AS or BS in a relevant field of study preferred
- 1+ years of experience in customer service or administrative work
- Must have strong attention to detail
- Work independently with little supervision
- Function in a fast-paced environment, ability to prioritize tasks
- Proficient with technical applications including Microsoft Office