Customer Support Representative

JARBO Employment Group

  • Olathe, KS
  • $18.00-19.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Summary – Customer Support Specialist:We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS. A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer!This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.Shift Details: Schedule options are Sunday-Thursday 1:00pm to 10:00 pm OR Tuesday-Saturday 1:00pm to 10:00pm OR Friday – Monday 9:00am to 8:00pmResponsibility Summary – Customer Support Specialist:
  • Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
  • Promote all products, services, and quote accurate pricing when appropriate
  • Gather information from the customer to ensure accuracy for our technicians.
  • Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned
Qualification Summary – Customer Support Specialist:
  • HS Diploma required; AS or BS in a relevant field of study preferred
  • 1+ years of experience in customer service or administrative work
  • Must have strong attention to detail
  • Work independently with little supervision
  • Function in a fast-paced environment, ability to prioritize tasks
  • Proficient with technical applications including Microsoft Office

JARBO Employment Group