IT Technician
Edgemere
- Dallas, TX
- Permanent
- Full-time
- Desktop support including hardware and software installation, troubleshooting and other questions with patience and attention to detail in a fast-paced healthcare environment.
- Maintain network printers, MFPs, and other peripherals.
- Familiar with network closets, understand the components of network racks, assist with installation, cabling, troubleshooting network switches, phone system, UPS, and various AV equipment. Understand network and voice patch panel/cabling.
- Accountable for logging all trouble tickets, details on work performed and related communication.
- Serve as company liaison for multiple technical vendors, understand how to route and escalate problems to respective contacts on the company's behalf.
- Assist with the technical planning and implementation support for changing, upgrading, or replacing equipment to provide better overall service; provide better response time; or reduce costs to satisfy facility objectives.
- Responsible for special projects as assigned with the ability to meet established deadlines.
- Comply with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.
- Maintain regular and punctual attendance at work and meetings.
- High school diploma or equivalent required.
- Associate degree preferred.
- Minimum of 2 years of hands-on experience in end-user computer support, including desktop and laptop configuration and software maintenance.
- A+ Certification and courses completed in PC troubleshooting or repair preferred.
- Experience with Windows 10/11 and Microsoft Office Suite.
- Experience troubleshooting printers and peripheral devices, iPhones, iPads.
- Knowledge of IT concepts, including thorough network PC hardware/software, computer network operation and troubleshooting, wireless networks, network switching.
- Experience managing network data and telephony racks, network, and telephone cabling.