Patient Services Specialist
Family HealthCare
- Fargo, ND
- $17.00 per hour
- Permanent
- Full-time
- Strong communication and organizational skills
- Experience in healthcare or customer service preferred
- Ability to remain calm and professional in challenging situations
- Attention to detail and ability to multitask
- Comfort working with diverse populations
- Epic experience is a plus, but training is provided
- Verify patient insurance coverage and eligibility
- Register new and returning patients accurately in the system
- Collect and process co-pays and other payments
- Update and maintain patient demographic and health information
- Schedule, confirm, and reschedule patient appointments
- Respond to patient inquiries via phone and in person professionally
- Assist with other front desk and registration duties as needed
- Ensure compliance with HIPAA and maintain patient confidentiality
- Consistent weekday hours (7 AM-4 PM or 8 AM-5 PM) with no nights or weekends
- Competitive salary and comprehensive benefits
- Collaborative, mission-driven team environment
- Opportunities for career growth and development
- Prior appointment scheduling experience (preferred)
- Previous computer and customer service experience (required)