House Monitor - 11-025 SC/ Glendale Booth House

• Provide professional support and compassionate, safe care for all residents. Respond promptly and courteously to clients’ needs.
• Perform all duties in a respectful manner that upholds clients' and staff members' sense of self-worth.
• Monitor clients to ensure a safe, quiet, and friendly atmosphere is maintained, including making periodic rounds of the house.
• Clearly explain rules and procedures to all clients and ensure respectful adherence to policies.
• Complete all intake forms and records, establishing individual resident files for new intakes.
• Adhere to all Booth Home Senior Bridge Housing and The Salvation Army policies and procedures.
• Assist the Case Manager with data entry and documentation, including but not limited to intake forms, maintaining resident files, and discharge documentation.
• Complete all daily logs, obtain necessary signatures, and provide thorough end-of-shift reports to the oncoming shift and Case Manager.
• Document and report any unusual occurrences, incidents, or injuries.
• Ensure common areas and hallways remain free of obstructions and safety hazards.
• Work collaboratively with staff to uphold safety and security measures.
• Maintain security inside and outside the building.
• Respond promptly and appropriately to emergency situations.
• Uphold resident confidentiality at all times.
• Assist the Case Manager in documentation and tracking of residents upon discharge.
• Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Assist with meal service as needed, including breakfast, lunch, and dinner; handle cleanup after meal service and comply with all food service and health codes.
• Help maintain cleanliness of common areas, manage room turnovers, handle house laundry, and sort donations.
• Be available to work an irregular schedule with varying hours as needed.
• Perform other duties as assigned by your immediate supervisor and/or management personnel.

• A criminal background check is required with certificate for Protect the Mission policies and procedures.
• High School Diploma or GED Required, A.A. preferred.
• Read, write, speak and understand English; bilingual English/Spanish preferred.
• Maintain valid CPR/First Aid & Food Handler Certification

• Must be culturally sensitive and non-judgmental
• Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
• Complete required Salvation Army trainings (Elder Abuse (PTM), etc.)
• Ability, both visual and auditory, to identify safety hazards and monitor guest and staff behavior and enforce appropriate safety regulations and emergency procedures
• Must possess flexibility, effective leadership, conflict resolution, and communication skill

The Salvation Army