Program Manager – Federal Infrastructure and Operations
Network Designs Inc.
Leesburg, VA
$166,895-196,475 per year
Permanent
Full-time
9 days ago
Apply easily
About NDi:Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.Job Description:We are seeking an experienced on-site Program Manager to lead a large, complex federal IT program supporting the a Federal Agency's Infrastructure & Operations (I&O) Services. This position requires both technical expertise and strong managerial capabilities to oversee enterprise IT operations, engineering projects, and multi-disciplinary contractor teams. The Program Manager will serve as the Government's primary point of contact, ensuring delivery excellence, adherence to Agency and federal standards, and continuous improvement in IT service delivery.Requirements:
U.S. Citizenship is required
Must be able to obtain a Public Trust clearance
This position requires working onsite in Leesburg, VA, 5 days per week
Qualifications and Experience:
Bachelor's degree in Project Management, Business Management or an IT- related field
Minimum 12-15 years of relevant program/project management experience supporting large-scale federal IT programs
Project Management Professional (PMP) certification or equivalent.
ITIL certification (v3 or v4).
Strong technical knowledge of enterprise IT service delivery, operations, and engineering.
Experience with Agile development and IT service management practices.
Proven ability to manage cost, schedule, performance, and risk in a complex, multi-stakeholder environment.
Exceptional written, verbal, and interpersonal communication skills.
Desired Skills:
Experience managing programs similar in scope and complexity
Expertise in performance management, project controls, and resource planning.
Demonstrated success in implementing process improvements and innovation initiatives.
Federal IT program management experience with FAA, DOT, DOJ or similar agency.
Responsibilities:
Provide day-to-day leadership, management, and oversight for all contractor personnel performing under the Services Task Order.
Serve as the primary liaison with the Federal Contracting Officer's Representative (COR) and Government leadership, ensuring responsive, transparent, and effective communication.
Manage program cost, schedule, performance, and quality in accordance with contract requirements, Federal policies, and industry best practices.
Oversee the execution of services across multiple Agency operational divisions, including:
Enterprise Operations Center - 24x7x365 monitoring, alerting, and incident response.
Business Management Services - performance reporting, configuration and change management, and resource allocation.
Service Delivery - deployment, release, and pre-production environment management.
Operations Support - authentication services, directory services, account management, and network operations.
Cloud & Hosting Services - hosting solutions, data centers, and cloud service provisioning.
Product & Services Management - continuous development and optimization of managed services.
Monitor staff performance, address issues promptly, and ensure compliance with service level agreements (SLAs).
Lead risk management, issue resolution, and escalation processes for all program activities.
Ensure smooth transitions during phase-in and phase-out periods, including staffing, onboarding, and knowledge transfer.
Drive process improvement initiatives, applying ITIL best practices and Agile methodologies.
Develop, maintain, and deliver required contract reports, metrics, and deliverables on schedule.
Compensation and Benefits:At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.Veterans First Commitment:As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.Commitment to Diversity:NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!