New Homes Sales Associate (Real Estate, Cotino™)
- Palm Desert, CA
- $28.00-30.80 per hour
- Permanent
- Full-time
- Allow professionals to enter a property for inspection or repairs with the principal's permission.
- Must be physically present during inspections but cannot use lockbox keys.
- Host, schedule and arrange appointments for licensed real estate agents.
- Coordinate home inspections, repairs, and third-party services as needed.
- Arrange property visits, open houses, and meetings between clients and real estate professionals.
- Order reports and services (e.g., pest control, appraisals, credit reports) under a licensee's direction.
- Serve as a point of contact for homebuyers, guiding them through purchasing while supporting real estate professionals.
- Communicate with principals and service providers regarding transaction timelines and service completion.
- Provide a seamless experience from contract signing to closing, ensuring all needs are met.
- Offer a warm handoff to Onsite Community and Club team members.
- Support buyers with licensed inquiries and direct them to the appropriate contacts.
- Contact potential clients to gauge interest in broker services and refer them to agents.
- Prepare and complete documents under the supervision of real estate agent.
- Deliver, pick up, and obtain signatures on transaction documents.
- Cannot discuss the content or significance of documents with clients.
- Check transaction documents for completeness; a licensed agent must determine final compliance.
- Maintain a CRM system (e.g., Salesforce) to track buyer engagement and follow-ups.
- Assist brokers in fulfilling mortgage obligations but cannot negotiate terms.
- Provide written, factual loan information from broker-prepared materials.
- Notify borrowers about missing information in applications.
- Enter borrower information in loan applications or databases.
- Contact lenders for loan status updates and relay information.
- Provide exceptional guest service, mitigating challenges in the home-buying process.
- Act as a liaison between buyers and builders to resolve concerns.
- Support buyers with licensed inquiries and direct them to the appropriate contacts.
- Ensure a seamless experience for new home buyers from contract to closing.
- Act as a point of contact for new home buyers.
- Deliver the highest level of guest service and mitigate traditional real estate buying pain points.
- Engage builders/developers on behalf of the home buyer to resolve the item.
- Direct new home buyers to the proper contacts throughout the sales journey.
- Introduce the homeowner to a design center consultant.
- Present Club memberships to new home buyers.
- Warm transition and handoff to the Onsite Community and Club cast members.
- 3+ years of real estate experience or equivalent customer service/hospitality experience.
- Valid CA real estate license
- Exceptional interpersonal and communication skills, both written and verbal.
- Ability to collaborate with multiple stakeholders and work in a dynamic, fast-paced environment.
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Proficiency in Microsoft 365 tools, CRM platforms (e.g., Salesforce), and other technology tools.
- Ability to maintain confidentiality and uphold brand integrity.
- Experience in problem-solving, conflict resolution, and customer engagement.
- A valid Driver's License.
- Undergraduate degree or equivalent experience preferred.