Systems Support Engineer
Keeper Security
- Chicago, IL
- Permanent
- Full-time
- Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
- Can effectively communicate to customers in both French and English through writing and speaking
- Thrive in a training centric environment helping Keeper’s end users learn our suite of products
- Are excited to work in a fast-paced environment
- Love being “camera ready” to meet our customers over video
- Enjoy solving problems and can easily prioritize tasks
- Excel at communication (esp. in technical mindset) and documentations
- Bring a “nothing is impossible” mindset but know when to ask for help from the team
- 5+ years’ experience in IT management and System Administration
- Full fluency in French and English
- Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
- Experience setting up and configuring Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Bachelor's Degree or equivalent experience
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
- Working knowledge of Python
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses