Director, Fulfillment Operations

• Lead a team of 4 direct reports and roughly 150 indirect reports across multiple shifts, including order management data analytics team.
• Collaborate with the VP of Fulfillment and Logistics, facility leaders, business partners, and corporate teams regularly on operation specific and company-wide initiatives
• Coach and develop direct reports through company values and competencies
• Responsible for managing annual operating plan (Yearly Operations Budget)
• Provide strategic direction and drive overall fulfillment and logistics capabilities with a focus on providing exceptional customer service levels
• Foster an environment committed to promoting industry best practices; identify, recommend, and execute actions to maximize operational and service efficiencies
• Ensure all productivity, quality, cost, safety, motivation objectives are accomplished
• Cultivate a safe and positive work environment for all employees
• Own and develop strategies for meeting future facility and business goals/objectives
• Report performance against weekly and monthly goals
• Manage projects while overseeing daily operations
• Hire and develop managers to create succession plan for the facility
• Work in an environment with varied noise levels and temperatures
• Leverage data and analytics to optimize workforce efficiency and service delivery: Use real-time performance dashboards, labor forecasting models, and fulfillment KPIs to make informed decisions that reduce bottlenecks, improve throughput, and elevate customer satisfaction.
• Foster a culture of ownership and continuous improvement: Empower teams by sharing actionable insights, recognizing data-driven wins, and encouraging feedback loops that align operational goals with employee engagement and development.

• Minimum of 8 years' experience in a supervisory/management level position in a warehouse/distribution center environment
• Ability to manage and direct team functions independently
• Excellent verbal, written, and interpersonal communication skills
• Proven ability to work and communicate with all levels of the organization
• Required to be computer literate with a working knowledge of Word and Excel
• A proven success record in supervising, training, coaching/motivating, problem solving and developing team members

• Minimum 4 years experience managing budgets
• Minimum 4 years experience working with WMS
• High School diploma or equivalent
• Ability to travel 10-25%

• A Bachelors or Master's degree in Operations, Supply Chain, Logistics, Business, Engineering, or related field
• 10+ years experience in a leadership position in a warehouse/distribution, machinery, aerospace, cosmetics, medical, production environments
• Experience in process improvement, Six Sigma, Lean, Kaizen
• Strong influence management and communication skills, ability to gain organizational buy-in
• Ability to give and receive constructive feedback
• Strong analytical and problem-solving skills with the ability to analyze data, form conclusions, and develop actionable recommendations in a timely manner
• Working knowledge of quality systems, finance, planning, and project cost forecasting
• Adjust to competing and shifting priorities
• Experience working within automated warehouses
• 5 years' experience in e-commerce/omnichannel experience
• 5 years' experience managing budgets
• 5 years' experience with WMS/WES

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale

Tapestry