PATIENT FINANCIAL COUNSELOR

University of Texas Rio Grande Valley

  • Edinburg, TX
  • Permanent
  • Full-time
  • 1 month ago
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.|Please see Special Instructions for more details.Dear Applicant,Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:*Date of Birth
*Gender
*Ethnicity/RacePlease make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.Posting DetailsPosition InformationPosting Number SRGV8400
Working Title PATIENT FINANCIAL COUNSELOR
Number of Vacancies 1
Location Edinburg, Texas
Department School of Medicine/ Revenue Cycle
FTE 1.0
FLSA Non-Exempt
Scope of JobTo provide a positive financial counseling experience to patients to navigate their financial responsibility, understand their insurance benefits, resolve accounts, bad debts, and educate patients on available third-party options to ensure payment for services rendered.
Description of Duties
  • Serves as the source of knowledge for all financial assistance related questions for the UT Health RGV Cancer Center.
  • Counsels and screens patient on out-of-pocket responsibilities and initiates collections on outstanding balances, deductibles, pre-pays, copays, coinsurances, out of pocket maximums, and other self-pay balances.
  • Calculates patients' charges for office visits and collects payments when necessary.
  • Correctly identifies and advises patient on options to resolve bad debt balances.
  • Establishes payment and pre-payment plans for covered and non-covered services.
  • Provides combined cost estimates for facility and professional services, for both elective and non-elective surgical services, in office visits, in office procedures, imaging, radiology, lab, and other services as required.
  • Accurately utilizes cost estimate technology to create estimates for services and communicates estimated costs to patients and other affected parties.
  • Responsible for reviewing patient accounts for accuracy with regard to billing, claims details and collections to resolve patient concerns and/or provide education.
  • Advises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options), and screens patients for potential eligibility.
  • Obtains necessary documentation and verifies required patient information needed for charity programs.
  • Initiates and completes charity applications and maintains follow-up procedures on pending applications.
  • Determines potential reimbursement sources available to patient, directs them to these sources, and assists when needed.
  • Follows policies and procedures in regard to financial screening, third-party eligibility, and financial arrangements.
  • Obtains patient demographic information not captured during scheduling process, that is necessary for claims processing.
  • Displays effective communication skills, active listening skills, empathy and exemplary customer service skills to resolve all outstanding balances and bad debt accounts.
  • Adheres to internal controls established for the department.
  • Performs all other duties as assigned.
Supervision ReceivedGeneral supervision from assigned supervisor.
Supervision GivenDirect supervision of assigned staff.
Required EducationHigh School Diploma or equivalent.
Preferred EducationN/A
Licenses/CertificationsNone.
Required ExperienceTwo (2) years of related experience, or applicable education can be substituted on a one-on-one basis.
Preferred ExperienceBilingual, Spanish speaking
EquipmentUse of standard office equipment.
Working ConditionsNeeds to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. May be exposed to airborne illnesses when coming in contact with patients.
OtherTact, diplomacy, discretion, and confidentiality of medical information required in all matters.
Physical CapabilitiesN/A
Employment Category Full-Time
Minimum Salary Commensurate with Experience
Posted Salary Commensurate with Experience
Position Available Date 07/21/2025
Grant Funded Position No
If Yes, Provide Grant Expiration Date

University of Texas Rio Grande Valley