Administrative Assistant II - Ophthalmology, Santa Monica

• Obtain authorizations and required documentation prior to appointments
• Answer high volume of phone calls and assist with patient inquiries
• Register patients and verify insurance coverage and eligibility
• Collect patient payments and perform encounter registration in EMR systems
• Obtain and upload outside records and referrals as needed
• Provide front desk support

• Minimum of 2 years working in a medical office.
• Familiarity with current patient billing practices and governmental programs to ensure reimbursement.
• Experience scheduling patient appointments in computerized appointment scheduling system.
• Excellent interpersonal skills which promote pleasant and effective communication with patients, staff and doctors.
• Excellent organizational skills and ability to maintain records in a clear and orderly manner at the direction of the Office Manager.
• Working knowledge of medical terminology and diseases, as it applies to the eye.
• Sufficient computer keyboard skills to perform appointment scheduling, encountering, emailing, and other related computer tasks.
• Ability to prioritize tasks in a systematic manner to maximize efficiency.
• Ability to work with frequent interruptions and to complete assignments in a timely manner.
• Ability to work independently with minimal supervision.
• Ability to multitask effectively.
• Flexibility and adaptability given the dynamic nature of medicine and departmental needs.
• The ability to interact calmly and effectively with providers, staff, as well as patients with difficult personalities.

• Two years' experience working in a medical teaching institution.
• Two years' experience in ophthalmology practice setting.

UCLA Health