Lead Cloud Network Engineer
- Atlanta, GA
- Permanent
- Full-time
As a Lead Delivery Network Specialist/Engineer, you will play a vital role in designing, supporting, and delivering complex cloud and connectivity solutions. You will work hand-in-hand with sales, Cloud DevOps, and customer service teams to ensure seamless pre- and post-sales engineering support, while mentoring junior engineers and acting as a technical escalation point. Your day-to-day will include approving and documenting network designs, driving customer success through strategic project collaboration, and applying deep expertise in AWS networking, BGP, VPNs, and voice/data architectures. Ideal candidates are proactive problem-solvers with strong communication skills, a passion for technical excellence, and a proven ability to bridge business needs with cutting-edge network solutions.Lead Cloud Network Engineer Role and Responsibilities
- Provide direct support to sales, Cloud DevOps team, customer services organizations for pre- and post-sale connectivity engineering needs.
- Approve designs for sale upon customer acceptance.
- Act as a mentor for Cloud Connectivity Engineers who need design guidance.
- Assist the project teams to successfully accomplish projects and organizational goals.
- Establish and maintain strong working relationships with various departments in and outside of the company, to ensure overall order coordination success
- Attain a mastery-level knowledge of voice and data services. Be able to communicate their full functionality and interconnection requirements to customers and their vendors.
- Develop solutions for a wide range of complex applications. Solutions are imaginative, thorough, practical, and consistent with the organizations objectives.
- Thoroughly document proposals for standard and customized services. Contribute to the detailed project plans and order summaries for presentation to end users and their partners.
- Act as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended.
- AWS Solution Architect and Cisco Certifications are preferred
- Firm experience of AWS network services such as DX gateway, Transit GW, Virtual interfaces, SGs, NACLs, Direct connect, BGP (underlay)
- Strong experience in Routing protocols especially with BGP resiliency, and IPsec VPN (overlay)
- Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including, OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Network protocols and designs (SIP, MGCP, SBC, etc.), IP4 and IPv6 addressing
- Demonstrated working knowledge of telecom principles and concepts
- Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel
- Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts, and network principles as well as applied knowledge of established procedures, policies, and practices
- Highly organized, motivated, and self-sufficient with a desire to win
- Strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability
- Proficiency with Microsoft Office products: Excel, Word, PowerPoint, and Microsoft Visio
- Bachelors degree in Electrical Engineering or related field, or equivalent work experience required
- 6+ years VPN Connectivity or Cloud Network Design or Analysis
- 4+ years in a Services Delivery or Solutions Engineering role
- Prior experience presenting solutions to stakeholders at all levels, both in virtual and face-to-face environments
- Prior experience with installation and implementation of telephony related equipment such as PBXs, Routers, Firewalls, Switches, etc.
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