Patient Services Coordinator IV

• Referrals: Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.Explains, if necessary, insurance carrier guidelines for referrals to patient. Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician’s office. Communicates complete and accurate information to the patient.

• EPIC Super User: Proficient in Epic technology and workflows. Provides on-site support and training for new employees or additional training for those that need more hands-on support. Serves as a liaison between clinic and Dimensions team. Communicates general updates and special communications that come from Dimensions. Acts as a positive change agent.
• EPIC and Work Queue Audits: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor. Resolves work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Researches and analyzes denials, corrects errors to ensure charges captured and processed and goals for site errors is met or exceeded. Responds to patients and staff for billing and insurance questions. Ensures charges drop for claims processing. Works closely with practice coder in resolution process. Responds to requests from practice Revenue Cycle Advocate. Serves as resource for front desk registration to ensure accuracy on insurance information. Resolves patient billing concerns. Assists providers in charge capture when necessary.

• Clinical Ladder Program to help you advance your nursing career.
• Recognized by Forbes as one of America’s Best Employers By State for 2022
• One of the nation’s 150 Best Places to Work in Healthcare by Becker’s Hospital Review
• Recognized as Leaders in LGBTQ+ Healthcare Equality by the Human Rights Campaign
• One of the Best Places to Work for Disability Inclusion by Disability:IN and the American Association of People with Disabilities
• One of the Best Places for Diverse & Women Managers to Work by Diversity MBA Magazine
• Top ratings in patient safety from The Leapfrog Group
• Quality and safety recognition from CMS

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

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