Client Services Representative
FlightSafety International
- New Castle, DE
- Permanent
- Full-time
- Greet and welcome clients and guests at the front desk.
- Conduct center tours as required.
- Maintain visitor log and run Export Compliance as required.
- Responsible for client hotel and car accommodations, luggage tags.
- Provide client schedules by email, print, or through the FSI app.
- Responsible for Client Welcome Packets.
- Assist clients with client facing app login issues (i.e. FlightBag and FlightSafety App).
- Assist with creating Client Roster Report and other enterprise reports as needed by center.
- Assist with check in and client electronic training folder.
- Responsible for shipping/mailing of completion documents.
- Assist with center supply inventory, front desk upkeep, giftshop sales as needed.
- Assist with accounts payable invoices and processing monthly sales tax report as needed.
- Assist with customer lunches and customer specific center requirements.
- Notary public duties as needed.
- Responsible for TSA application, processing and tracking.
- Responsible for M-1 Visa and Visa Invitation Letters process.
- Process all client training completion documents and associated processes to include managing the ROT dashboard.
- Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
- May be responsible for training entry level Customer Support teammates.
- Associate degree (AA) from a two-year college or technical school preferred.
- One to two (1-2) years related experience in related field such as customer service, hospitality or administration.
- Excellent customer service skills.
- Customer/client oriented and ability to adapt/respond to different types of personalities
- Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad).
- Ability to work in a dynamic and fast paced environment.
- Approachable.
- Ability to multi-task, prioritize and manage time effectively to complete tasks.
- Ability to interact with fellow employees in a professional manner.
- Accountability, i.e. shows up to work on time.
- Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
- Strong verbal and written communication skills.
- General knowledge of the following software: MS Office Suite.
- Basic computer skills (types 45 WPM).