Customer Service Manager
Compass Group
- Fremont, CA
- $66,560-80,000 per year
- Permanent
- Full-time
Position Title: CUSTOMER SERVICE MANAGER - FREMONT, CAPay Grade: 13Salary: $66,560 - $80,000Other Forms of Compensation:Growth. Opportunity. Excellence.Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.Come grow with us. We are Canteen.Job SummaryKey Responsibilities:
- Responsible for site visits and client retention
- Assist branches with grand openings
- Ensure we are compliant with local and national account standards
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Drive compliance to merchandising standards
- Assess performance by location through audit report
- Prepare sales reports, customer reports, expense reports
- Build lasting relationships with your accounts and vendor partners that sets us apart from the competitors
- Developing and executing on-going feed-back and ability to conduct quarterly business reviews with customers and leadership
- A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
- 3 years driving experience required.
- Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
- Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
- Retail and merchandising experience is preferred
- Food & beverage experience
- Excellent communication skills required
- Must be able to travel to client sites
- Must be passionate about providing world class service to our clients and customers
- Must be able to lift 50 lbs. on a consistent basis.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)