Customer Success Specialist II

Allegis Group

  • Hanover, MD
  • $57,400-86,000 per year
  • Permanent
  • Full-time
  • 6 days ago
Job Summary:The Customer Success Specialist II (CSS) will play a pivotal role in ensuring the seamless onboarding and successful implementation for CareerCircle and Getting Hired accounts. The CSS will manage a portfolio of existing client partners and accounts. The primary responsibilities will include building and maintaining strong relationships with clients, understanding their evolving needs and challenges, and providing continuous support, guidance, and stewardship. The goal of the CSS will be to service existing accounts while implementing strategies for growth.In-Office Requirement:Fully RemoteResponsibilitiesEssential Functions:
  • Manage CareerCircle newly onboarded accounts, including those from Getting Hired, by conducting regular monthly and quarterly business reviews to consult on results. During these reviews, you evaluate whether we are delivering on the promises made by the sales team, identify what is most important in the partnership, and use data to support these findings.
  • Responsible for negotiation of contract renewals for a portfolio of customers, with focus on retaining and increasing contract value, working directly with finance throughout the process.
  • Develop a mitigation plan for any identified issues, while also focusing on opportunities to upsell and secure renewals.
  • Responsible for consultation in marketing and branding, recruiting strategies and implementing best practices directly relating to inclusion (DEI) for new and existing customers.
  • Become subject matter expert in DE&I, Disability (or other historically underrepresented group) by proactively performing research and recommendations for new service offerings.
  • Implement and provide training for new customers.
  • Ensure the timely and successful delivery of solutions according to the needs of our customers.
  • Operate as lead point of contact for all matters specific to CareerCircle and Getting Hired customers, building strong, long-lasting relationships.
  • Acquire a complete understanding of the services offered by CareerCircle and Getting Hired at a sales and operational perspective.
  • Provide support to the sales team and customers, which may include but not limited to: reports, analysis, industry statistical comparison, etc
  • Enter data into CRM and daily sales reports. Maintain CRM database with accuracy
  • Provide ongoing customer support and maintenance for a portfolio of customers, including OFCCP reporting requests, traffic analysis, contact changes, job posting support, marketing and social media needs, and general Q&A.
  • Assist in the development and implementation of new processes and procedures to build effective and efficient team operations
Supervisory or Management Responsibility:Acts as a player/coach to business development team membersQualificationsMinimum Education and/or Experience:Experience with business development and/or recruitment and business growthSkills/Abilities:
  • Demonstrate problem solving skills and eagerness to work through complexity and uncertainty
  • Adaptability, particularly being ready and willing to move the business forward through change
  • Outstanding record of achievement in current position
  • Customer service/interaction skills
  • Ability to compile, analyze, interpret data
  • Strong level of attention to detail and accuracy of information
  • Strong interpersonal and communication skills with the ability to work with people at multiple levels
  • Proven ability to take ownership of tasks and aggressively drive towards concrete results
  • High level of proficiency in MS PowerPoint, MS Word, MS Excel & Hubspot.com
  • Organization and documentation skills
  • Flexibility, ability to work independently or with a team on multiple tasks as assigned
  • Must have excellent oral and written communication skills.
  • Must have professional presentation skills and demeanor, accompanied by an exemplary code of ethics.
  • Must be a self-starter
Core Competencies:
  • Build relationships
  • Develop people
  • Lead change
  • Inspire Others
  • Think critically
  • Communicate clearly
  • Create Accountability
Salary Range:$57,400 - $86,000The position is bonus eligibleClose Date:10/28/25Benefits Overview:Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
o Medical, dental & vision
o Hospital plans
o 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
o Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
o Company paid Short and long-term disability
o Health & Dependent Care Spending Accounts (HSA & DCFSA)
o Transportation benefits
o Employee Assistance Program
o Tuition Assistance
o Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at llara@allegisgroup.com or call 410-579-3526 for other accommodation options.

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