Program Coordinator - ARCHES Nest

• Associates degree in social services, public health, or related field; Two years of case management or social service experience; and/or equivalent combination of education and experience.
• Ideal candidates will possess an advanced degree with three or more years of homeless service delivery experience and mental health certifications and/or licensing. .

• Driver qualification status required for this position. Driver license, insured vehicle available for use on the job and satisfactory drive record for previous three years required.
• Preferences given to applicants who have completed Certified Peer Support Specialist training, and/or are CPR & First aid trained.
• Must obtain Food Handler's Card within 30 days of hire.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screens.

• Effective interpersonal communication skills, in both oral and written form.
• Proficiencies in computers, Microsoft Office products, database software and web tools.
• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and program partners.
• Possesses excellent planning, organization and time management skills.

• Facilitates the daily operations of program services, including housekeeping, laundry, kitchen and supportive services.
• Is responsible for all financial tracking, inventory, purchasing and ordering supplies, and purchase reconciliation for the program.
• Makes appropriate maintenance requests for the program building; may be required to assist with basic maintenance repair.
• Trains and assists staff, volunteers, and interns. Supports adherence to program policy and procedures.
• Communicates program needs, maintenance issues, and client issues with the Program Manager.
• Assists with program planning geared towards expansion of service offerings, and coordinating and planning enrichment opportunities.
• Acts as the sheltering location's safety committee member, and ensures the program is compliant with all agency, state, and federal safety standards.
• Maintains facility licensing requirements and ensures the daily cleanliness of the program facility.
• Maintains complete client records, daily activity logs, mileage logs, and other reports as directed.
• Applies crisis intervention and de-escalation techniques as needed.
• Identifies program candidates through use of coordinated entry system and direct referrals from state and federal partners.
• Assists referred clients in completing program applications.
• Enters complete client data and service transactions in the Homeless Management Information System (HMIS).
• Establishes and maintains positive, productive working relationships with housing programs, police (and other local officials), and providers of services and resources to homeless neighbors.
• Fills in for Site Assistants and Case Managers as needed by Program Manager.

• Attends and engages in required annual trainings.
• Other duties as assigned.

• Personally responsive to urgent situations, which could require travel for on-site interventions.
• Manual dexterity for handling computers, devices, and office equipment.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgement and quick decision-making skills in response to guest or client incidents.

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Variable and flexible work hours, including holidays, early mornings, evenings, and weekends.
• Occasional trips into camps throughout Marion and Polk County.
• Occasional exposure to biohazards requiring frequent use of PPE such as gloves, masks, eye protection, protective clothing and shoes or boots.
• Frequent exposure to animals and animal dander.

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