PES Program Manager
- Greenville, SC
- $59,581-89,371 per year
- Permanent
- Full-time
Job Related Minimum Required Education and ExperienceRequires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred QualificationsMasters of Public Health (MPH) or similar degree.Knowledge/Skills/Abilities
- General knowledge of research processes.
- Knowledge of administrative and business management principles, practices and procedures.
- Knowledge of rules and regulations pertaining to administrative/business activities of the organization.
- Ability to formulate and implement administrative policies and procedures.
- Ability to communicate effectively.
- Good organization and time management.
- Proficient with computers and computer systems (including hardware and software) to set up functions, enter data, or process information, as well as general word processing, graphics, presentation software.
- Ability to plan, schedule and oversee the activities of the studio.
- Ability to manage work and provide guidance to employees.
- Ability to make presentations and prepare reports.
- Ability to work independently; as well as ability to work cooperatively with and communicate effectively to studio participants, patients, coworkers, other departments, and other institutions or businesses.
The manager of the PES is primarily responsible for supervising and coordinating the implementation of daily administrative activities of the Patient Engagement Studio. The manager will interpret current policies and procedures as well as create new policies as needed. Align strategic goals with operations by developing work plans, assigning, and delegating tasks and human and other resources and following up. Track staff and program resources including time and effort, community demographics and metrics, outputs and outcomes.
The PES manager supervises the PES portion of multiple projects with research teams across the University and nationally. This includes financial management, coordinating and facilitating meetings, recruiting researchers and patient experts to participate in studies, and managing PES staff and students.
Manage students (undergraduate, graduate, and medical students) who are working with the patient engagement studio. Ensure appropriate meetings occur to ensure completion of student responsibilities.
Manage PES Staff including RGP Coordinators hired to manage PES Grant progress by providing guidance and supervision on appropriate milestones and deliverables.
Use reporting and other approaches to determine whether a project or set of activities related to the community is achieving objectives and target metrics; solicit feedback on community feature via user surveys, focus groups, and informal mechanisms; make recommendations based on findings
Develop timelines, themes and agendas; coordinate speakers, venues, travel, and materials; manage consultants, contractors and vendors, develop and coordinate press and marketing; oversee day-of event implementation; and follow up including report generation.
Manage patient engagement studio expenses and related activities including paying patient experts and their related expenses and solving challenges related to PES budget expenditures.Essential Function Yes
Percentage of Time 25
Job DutyResearch and Evaluation Coordination
· Design surveys and other primary data collection materials in support of studies.· Draft study protocols, consent forms, and other items needed for new research study submissions being conducted by the studio.· Use eIRB software system to electronically manage all new study submissions, as well as process any amendments, or renewals for ongoing studies.
Manage personnel supporting data collection
· Identify and resolve any conflicts between support personnel schedules, as well as any cross-study scheduling conflicts for personnel assigned to more than one project.· Manage primary data in support of principle investigator needs.Essential Function Yes
Percentage of Time 20
Job DutyCommunication
Communication with patient experts and other members of the studio prior to meeting including distribution of research agenda and supporting materials patient experts need to review prior to patient engagement meetings.
Facilitate interactions between community members that result in people feeling a sense of belonging, and encourage their participation, and positive attachment to the community Work effectively as part of a team toward a shared purpose.
Effectively transfer skills and knowledge. Adapt level of content to the background of the student/learner.
Develop, map and maintain relationships across the PES and the landscape of stakeholders.
Create an adaptive and supportive environment for professional and personal development and growth. Provide learning opportunities, guide conduct and model behavior Recognize personal and individual community members' emotions, identify and label them appropriately, use emotional information to guide thinking and behavior, and manage emotions to adapt to environments or achieve community goals.Leverage internal and external knowledge, skills and expertise, and solicit and incorporate PES members' opinions and views, in pursuing community goals. Facilitate and encourage linkages to connect users of knowledge to sources or knowledge or between producers and users of knowledge.
Plan and communicate content on social media platforms, including understanding and management of conduct and interaction protocols. Establish a community identity through consistent messaging and templates, logos, and other graphical elements.Essential Function Yes
Percentage of Time 20
Job DutyProgram Development
Conduct long-term planning and high-level thinking related to organizational and community goals.
Promote the goals, achievements and value of the community to its participants and stakeholders and engender buy-in and participation in programs and initiatives
Create programs that meet mission, vision, and goals of the organization or community, and are in support of and responsive to the strategic plan
Recruit new Patient Experts, researchers, and clinicians as needed with a goal of recruiting for identified diversity dimensions. Identify, seek out, cultivate and welcome new members and establish new partnerships and collaborations; encourage community formation and development of communities of interest.Essential Function Yes
Percentage of Time 10
Job DutyTechnical
Create print, audio, or visual products to share information. Administer and maintain the community's technologies, platforms, and repositories (e.g. OneDrive and Teams).
Assist PES members (Patient Experts and other stakeholders external to the institution) with adoption and use of community-supported technologies.
Organize and curate data, maintain databases, and facilitate retrieval.
Responsive to the needs of PES Members and staff, model data to discover useful information and trends to draw conclusions about program utility. Develop effective ways to display data to convey meaning for a range of audiences.Essential Function Yes
Percentage of Time 10
Job DutyHealth Professional Education
· Develop and implement training programs and educational initiatives for patient experts and PES staff.· Organize workshops, seminars, and educational sessions that align with the goals of the PES.· Collaborate with faculty and other academic staff to incorporate patient engagement strategies into medical education, public health and other health professional curriculum.· Facilitate the integration of patient perspectives into medical education projects and initiatives to enhance student learning and clinical training.· Facilitate the recruitment, onboarding, and compensation for Patient Experts and other health system stakeholders contributing to health professional education.
Essential Function Yes
Percentage of Time 10
Job DutyOther
Other duties as assigned and needed.
Essential Function Yes
Percentage of Time 5Position AttributesEmployees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No
Hazardous weather category Non-Essential