Medical Assistant After Hours Pediatrics

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate.
• Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.
• Coordinates and participates in a variety of patient care activities in the examination and treatment of patients to include: vital signs, blood draws, intake, assisting with diagnostic and therapeutic procedures, using standard equipment; records data for medical record.
• Performs patient intake and enters data into EMR.
• Adheres to patient intake standards.
• Prepares patients for examination and treatment assisting clinicians where appropriate.
• Prepares and sets up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Performs various laboratory testing, daily controls and additional duties as needed.
• Performs drug screens as needed.
• Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms.
• Works directly under supervision of the clinician, practice manager and registered nurse to provide uncompromising service to patients and community.
• Supports Patient Service Representatives by performing the patient registration process as needed and under direction of management.
• Maintains work area in clean and orderly condition; sets up, cleans and disinfects examination rooms; monitors and ensures appropriate inventory of medical supplies in examination rooms; replenishes as required.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
• Interacts calmly, respectfully and in a friendly manner with other clinic staff. Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
• Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.

• Associates Degree in related field preferred, minimum of High School diploma required
• Vocational training as a medical assistant preferred
• Medical Assistant Certification or EMP a plus
• Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLS

• Ability to perform patient intake and document problems appropriately, seeking guidance as needed

• High degree of verbal and written communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support

• Strong planning, problem solving, organizational, verbal communication and interpersonal skills

• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
• Working knowledge of medical terminology
• Ability to address and resolve conflict in a professional manner, including challenging patients/clients and stressful situations
• Ability to maintain strict confidentiality
• Ability to be flexible

• Ability to perform detail-oriented work
• Ability to work independently yet in conjunction with a team
• Ability to adapt to a changing and growing atmosphere
• Courteous and professional demeanor
• Willingness to work as a team player to meet common goals of the department
• Ability to work under pressure and meet deadlines
• Excellent customer service skills
• Promote positive department morale through effective teamwork
• Ability to work and travel to multiple locations if needed

• Job performed in a well-lighted, modern office setting.
• Occasional travel locally
• Occasional lifting/carrying (10 pounds or less)
• Occasional standing/bending
• Moderate to high stress level
• Prolonged sitting
• Prolonged computer/PC work
• Prolonged telephone use

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