Snowboard Supervisor - Snowmass Ski & Snowboard School

Aspen Skiing

  • Snowmass Village, CO
  • $60,656-69,754 per year
  • Permanent
  • Full-time
  • 26 days ago
  • Apply easily
Company DescriptionWith roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.Job DescriptionThe Snowboard Supervisor leads and supports the Snowmass Snowboard team to ensure exceptional guest service and operational excellence. The ideal candidate fosters a culture of professionalism, collaboration, and trust while promoting excellence in instruction and service. By building a supportive and high-performing team, the Supervisor enhances operational efficiency, guest satisfaction, and Pro retention. This position reports to the Program Manager.
  • Applications for this role will be accepted until September 8, 2025.
  • The budgeted salary range for this position is $60,656 - $69,754. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Essential Job Functions / Key Responsibilities
  • Organize and prioritize operational requirements based on departmental SOP’s, end of season analysis, and prescribed initiatives
  • Supervise, schedule and staff a team of Pros to meet daily operational needs while ensuring scheduling accuracy throughout the season
  • Promote excellence in guest service by evaluating guest experiences and addressing concerns as they arise.
  • Maintain an active on-hill presence, engaging with Pros and guests while observing guest experience and Pro performance at key times each day.
  • Lead employee recognition efforts, performance management, and disciplinary actions
  • Mentor and provide guidance to Pros, including Academy training, PSIA certification, Stage IV progression, and Trainer pathway mentorship
  • Collaborate with other departments to ensure seamless operations and enhance product knowledge
  • Support ski school operations by assisting sales and reservations, payroll, and other teams as needed
  • Promote and uphold a strong culture of risk management through clear communication and adherence to safety protocols
  • Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching
  • Conduct a thorough end-of-season analysis to assess individual and departmental strengths and opportunities, contributing to off-season evaluation and planning.
  • Other duties as assigned
QualificationsEducation & Experience Requirements
  • High School Diploma or equivalent required, college degree preferred
  • Minimum of 5 seasons in the snow sports industry required
  • Minimum current PSIA/AASI level 2 certification, or foreign equivalent, required
  • Current trainer status preferred
Knowledge, Skills & Abilities
  • Proficiency in computer programs including point of sale systems, scheduling software, and Microsoft Office Suite
  • Advanced understanding of ski/snowboard technique and teaching methodology
  • Familiarity with ski & snowboard school operations, including scheduling, lesson assignments, and guest experience management
  • Knowledge of safety protocols, risk management, and emergency response procedures
  • Ability to oversee scheduling, reporting, and record keeping
  • Proven leadership skills with the ability to motivate and manage a diverse team
  • Excellent guest service skills, with the ability to handle guest inquiries, complaints, and feedback professionally
Additional InformationWork Environment & Physical Demands
  • Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
  • Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
  • Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job BenefitsThis position is classified as a seasonal full-time position eligible for the following benefits:
  • Enrollment dates differ across the various programs.
  • Paid Time Off Programs
  • Paid Leave Programs
  • Employee Ski Pass
  • Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.For an overview of Aspen One Company's benefits and other compensation visitAspen One participates in E-Verify.

Aspen Skiing