Business Transformation Program Specialist
Health New England
- Springfield, MA
- Permanent
- Full-time
- Business Transformation:
- Responsible for routine configuration changes in care management platform system.
- Annual letter review with care management platform system business owners to ensure compliance with regulatory and accreditation standards. Oversee the OSDS review process.
- Collaborate with assigned cross-functional teams in the identification, documentation of new enhancements, workflow modifications within care management platform system.
- Attend care management platform system sponsored User Group and Best Practice Meetings.
- Support the “Lead” with review of care management platform system upgrade requirements, support requirement gathering, testing and training.
- Business Maintenance:
- Maintain care management platform system user access; add and train new users, review and revise user roles and access
- Interface with the care management platform system Program Manager, attend weekly production support calls.
- Participate in monthly care management platform system Production Code Push, support regression and defect testing in the Production environment
- Work with care management platform system business owners to create reports in Knowage® or with HNE’s IT team to create reports in PowerBI®
- Business Owner Support:
- New user care management platform system overview training.
- Medical Director care management platform system training, process support.
- Development of Inter-Rater Reliability (IRR) reporting with UM/BH managers, at least annually.
- Annual Reporting: State, Federal, Medicare, Medicaid, Employer Group, as needed
- Participation in special projects as needed
- Experience with MicroSoft Word, Excel, Visio, required
- Care management platform system, preferably MHK CareProminence®, required
- Application configuration experience preferred
- Quickly develops in-depth business knowledge and translates workflows into products and systems
- Effective at managing competing priorities and can work independently with oversight.
- Process improvement experience
- Excellent organizational abilities; Self-directed, self-motivated and detail oriented
- Excellent verbal and written communication skills
- Strong interpersonal skills, able to relate to all levels of professionals