IT Technician II
- Elgin, IL
- $57,228-76,303 per year
- Permanent
- Full-time
- Medical, Dental, Vision Insurance
- Life and Long-Term Disability Insurance
- Flexible Spending Account (FSA, DCA, Commuter)
- Retirement Plans (Pension, 457b, 403b)
- Time Off with Pay
- Professional Development/Expense
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Sick Banks
- Considerable knowledge of computer hardware, software and network best practices.
- Considerable knowledge of A/V systems, automation and control systems used in presentations.
- Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.
- Good knowledge of programming concepts necessary for system automation using various scripting languages.
- Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
- Considerable skill in providing exemplary customer service
- Considerable skill in verbal and written communications.
- Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
- Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
- Provide technical expertise and serve as departmental resource in the areas of software and hardware (Windows and Mac OS), AV and helpdesk services to all users of college-owned technology in ECC's networked environment. Utilize tools such as Microsoft SCCM, remote server administration tools, etc. Adapt as needed to support all ECC campuses.
- Deploy computers and devices to all ECC environments. Install, configure, and maintain operating systems and software. Develops and implements desktop standards.
- Responsible for the advanced in-house diagnosis and repair of the many automation and control systems used by presenters throughout college
- Recommend, test, deploy, and maintain software
- Respond promptly to escalated helpdesk requests by troubleshooting and completing repairs. Document responses and solutions in the helpdesk system.
- Consults, demonstrates and instruct end-users with the use of college owned technology. Recommends and helps develop solutions to their technical needs. Coordinates the implementation of these solutions with internal and external departments.
- Assist with inventory processes
- Provide back up support within Technology Services as qualified and able to do so. Mentor and provide support to co-workers as necessary. Deliver, set up and test equipment for special events. Assist with inventory processes to ensure accuracy and accountability as devices are installed or removed. maintains required training, licensure and/or certification
- Maintains confidentiality of privileged information and adheres to applicable privacy laws
- Demonstrates sensitivity, understanding and respect of diverse populations within the workplace
- Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work
- Adheres to department guidelines for attendance and punctuality.
- May require travel to off-campus sites to perform repairs.
- Perform other job-related duties as assigned which pertain to the job description.
- Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.