Collector
LoanMart
- Van Nuys, CA
- $17.00-20.00 per hour
- Permanent
- Full-time
- Make outbound and inbound calls manually or via auto dialer to collect payments on delinquent accounts.
- Provide effective education and service to our customers to minimize the need for vehicle repossession.
- Set up payment terms and methods with customers, while eliminating customer attempts to delay payment and/or any obstruction to payment opportunities.
- Effectively prioritize accounts and identify prime collection opportunities to optimize collection possibilities.
- Execute standard skip-tracing methods to locate customer and vehicle lead information.
- Follow internal and federal guidelines in accordance with parameters of the FDCPA and other regulations.
- Exceptional negotiation and closing capabilities
- Possesses and applies emotional intelligence for the purpose of securing customer payments
- Collections/Skip Tracing experience
- Ability to thrive in fast paced environment.
- Ability to work in and promote a work environment that fosters a positive and effective team building spirit.
- The individual must be driven by personal and team performance goals.
- Must be able to handle High Call Volume
- Practical knowledge and experience complying with the FDCPA
- Previous Dialer System experience.
- Must be able to work flexible schedule and weekends
- Computer/PC proficiency