Relationship Banker in Columbia, MD
M&T Bank
- Columbia, MD
- $20.43-34.05 per hour
- Permanent
- Full-time
- Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
- Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
- Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
- Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
- Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
- Establish trust with existing clients through proactive outreach regularly
- Schedule preset appointments for the following week and hold appointments each week
- Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
- Perform customer servicing interactions.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
- Responsible for meeting and maintaining registration requirements under the Federal SAFE Act