P3I Intern (Part-Time)
Alaka`ina Foundation
- Honolulu, HI
- Training
- Part-time
- Deploy, maintain, analyze, upgrade, troubleshoot and repair PC and Mac hardware/software and network systems. (Including peripheral devices such as printers)
- Provides first-level support to users by researching and answering questions; resolving problems; providing resources. (Both for onsite and remote end-users)
- Creates desktop images and installs or updates security patches and carries out corporate compliancy for the desktop
- Active Directory and e-mail account creation, maintenance and troubleshooting
- Maintain IT Inventory
- Currently pursuing BA or BS degree in IT related field of study or HS education or GED with 0-3 years of experience in an IT technical support environment
- Diagnostic and analytical skills for software/application knowledge.
- Ability to multitask - Sense of urgency; maintain a positive attitude.
- Strong customer focus; service-oriented attitude.
- Excellent telephone presence with organized follow-up skills.
- Good analytical and strong problem-solving skills.
- Must be able to obtain a Secret Clearance