Customer Service Representative

Kforce

  • Boston, MA
  • $20.00-24.00 per hour
  • Contract
  • Full-time
  • 6 days ago
Kforce has a client in Boston, MA that is seeking a Customer Service Representative to work in a daty entry role that supports the customer service team. Duties:
  • Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach
  • Answer in- coming emails and calls from customer service team, account team members, and internal partners
  • Ensure orders are accurately received and maintain them for delivery in line with customer expectations
  • Proactively address issues through problem-solving, collaboration, and escalation
  • 1+ years of SAP/CRP knowledge
  • Experience with Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred
  • Business Intelligence (BI) System experience nice to have
  • Order Book management experience nice to have
  • Experience in digital marketplace nice to have
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Kforce