Case Manager (CCYCS)

• Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
• Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
• Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
• Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
• Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
• Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
• Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
• Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
• Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
• Regularly report and coordinate client progress during multi-disciplinary team case conference.
• Attend all required meetings, trainings, and case conferences.
• Submit reports to the Program Manager as required.
• Other duties as assigned.

• Demonstrate knowledge of the community and the condition of homeless, street, and runaway youth. Experience with transition age youth with complex presentations, including complex trauma. Must have a strength-based approach, positive attitude, and compassion for working with homeless youth.
• Provide and document aftercare follow ups with youth after exiting the program, including 30, 60, 90 day follow up phone calls as well as general aftercare support to high needs clients to support reintegration into the community
• Support Shelter Specialists with providing general milieu management when necessary

• Possesses effective communication skills and the ability to work independently and cooperatively.
• Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
• Have a good knowledge of community and support service resources for special needs populations.
• Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.

• Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
• Ability to work in fast-paced and high-stress environments
• A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
• Ability to work with diverse populations.
• Ability to communicate clearly, both in verbal and written forms.
• Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
• Ability to be supportive and provide guidance in a non-judgmental manner.

• Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.

• BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred.
• Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR

• Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED.

• Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to apply.
• Experience working in Contra Costa County and knowledge of social service providers in the area

Heluna Health