Auto Physical Damage Field Appraiser (Pittsburgh, PA)
The General
- Pittsburgh, PA
- $55,000-90,000 per year
- Permanent
- Full-time
Prefer experience with insurance and in body shops.
You will work in the field and handle moderately complex auto physical damage claims typically within 1-2 hours of the greater Pittsburg, PA metro area. You must be located within the region. A company fleet vehicle is provided with the position.
You will report to a Manager of Adjusting ServicesPosition Compensation Range: $55,000.00 - $90,000.00Pay Rate Type: SalaryCompensation may vary based on the job level and your geographic work location.Primary Accountabilities
- Prepare and submit appraisals utilizing estimating software indicating costs for parts, materials and labor necessary to restore vehicles to pre-damaged condition
- Provide claims personnel with advice on vehicle repair, parts costs, garage knowledge, total loss determination, and when specific damage may be related to a accident
- Provide a clear explanation of estimates to the customer, answer customer questions and processes claim payments
- Identify industry approved equipment needed to complete repairs
- Investigate cause and origin of claims by contacting the appropriate parties
- Negotiate physical damage settlements and upon approval, explain settlements including total losses and correct repair methods in a manner that they can be understood by the customer
- Negotiate repair prices and techniques with repair facilities and customers, which may include the use of aftermarket parts, salvage parts, repair versus replacement, and betterment
- Utilize electronic claim system to document actions throughout the life of the claim
- Manage individual claim inventory to ensure productivity goals are achieved
- Recognize and have a broad understanding of state-specific differences in policies, contract coverages and claim history coverages; Identify state-specific legislation and legal precedent based on prior legal cases for assigned geographical area
- 3+ years of experience with an Electronic Estimating System (i.e. CCC, ADP, Mitchell) required
- 1+ years of experience with Microsoft Office required (Word, Windows, and Excel)
- Basic understanding of and the ability to interpret automobile policies, including applicable endorsements
- Basic understanding of underwriting guidelines
- Recognize controls and resolve disputes utilizing arbitration, appraisal and alternate dispute resolutions
- You must be able to perform basic math calculations (addition, subtraction, multiplication, and division), including the calculation of averages and percentages.
- Valid driver's license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing--we will provide training.
- Up to 10%.
- Catastrophe duty as applicable.
- Visit areas that have a higher hazard than a typical office (customer homes, tow yards, shops).
- Move in different positions to accomplish tasks in different environments.
- Adjust or move objects up to 50 pounds in all directions.
- Low/high temperatures, outdoor elements (precipitation and wind).
- Noisy environments, poor ventilation, small and enclosed spaces.
- Your offer will be made contingent on the results of applicable background checks.
- Your offer is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
- Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.