Loss Prevention Officer

• Patrol the building during rounds around the hotel
• Protects hotel from admission of undesirables and others not conducting legitimate business within the premises
• Follow established guidelines to defuse tense/potentially dangerous situations without placing undue risk to the officer and other associates/guests
• Know when and how to report situations to the Police
• Know when and how to report situations to the Executive Committee and General Manager. Know which types of situations, (example: paramedics called or a life safety issue, violence, significant injury requiring hospitalization, etc) require immediate notification
• Perform “Guest assists”
• Write incident reports and daily log reports according to Omni standards, employing effective “neutral” communication standards in a brief, yet informative style
• Conducts internal investigations into lost property, missing items, associate incidents
• Conduct associate accident/injury investigations according to Omni standards, filing all necessary reports in a timely manner and “getting to the essential heart of the matter” as it relates to causes and follow-ups
• Conduct guest/visitor accident/injury investigations
• Ensure that all communication to guests and associates, especially during the course of an investigation follow Omni standards for not admitting liability
• Ensure that you follow all Omni standards for dealing with the media
• Performs dispatch duties
• Respond to emergency response & first aid situations in a timely manner according to Omni standards and the law. Ensure appropriate emergency responders are notified as need
• Fire alarm control and programming
• Monitor CCTV
• Be able to retrieve CCTV footage as needed to aid in investigations
• Understand and comply with all Omni standards for confidentiality of guest and associate information
• Conduct Lost & found inventory control
• Conduct safety inspections and ensure all unsafe actions and areas are addressed immediately
• Respond appropriately to “crowd control” situations
• Control and monitor internal theft and package policies and conduct bag inspections
• Ensures maximum guest, associates, and hotel safety and security at all times
• Act as an ambassador for our guests and visitors displaying a courteous, tactful, and helpful demeanor but be firm in enforcing hotel policies and procedures
• Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures
• Other duties as assigned

• Must be able and willing to work varied shifts including: overnight shifts, weekends, and holidays.
• Must have the ability to satisfactorily communicate in English both verbally and written with guests/visitors, management and co-workers to their understanding.
• Must be able to communicate in a courteous manner, demonstrating diplomacy, tact and firmness (when necessary).
• Must have the ability to provide legible communication and directions.
• Must be comfortable using computers and established software to look-up information and file/retrieve reports.
• Must be able to type at least 25 wpm.
• Must be able to stand and walk for long periods of time and move quickly when needed to respond to urgent situations.
• Clear and concise writing skills are required.
• Quick decision-making skills are required.
• Must maintain CPR and AED certification upon hire.
• Experience within the hospitality industry and/or experience as an officer in a closely related industry is preferred.
• Guard Card preferred
• High school graduate or GED is preferred.

• Pay: $27.30 per hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

• Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link in the

• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

Omni Hotels & Resorts