Customer Care Service Technician (Warranty Department)
- Tulsa, OK
- Permanent
- Full-time
Job Category Warranty
Employee Type FT Non-ExemptContact informationName Michael Gardner
Phone
EmailDescriptionApply Here for Customer Care Service TechnicianPosition: Customer Care Service Technician (Warranty Department)FLSA: Non-exemptLocation: Tulsa metro and various locations (indoor and outdoor)Hours: Monday-Friday 8am to 5pmGeneral Purpose: To complete all Customer Care requests for warranty in assigned area of city.Supervision Received: Works under the direct supervision of the Managing Partner or Customer Care Manager.Supervision Exercised: NoneEssential Duties and Responsibilities:
- Responsible for conducting homeowner orientations and quality inspections
- Coordinate customer appointments and ensure satisfaction
- Present recommendations to Managing Partner
- Provide status reports on any open service request
- Follow up on outstanding work orders
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers
- Attend construction meetings and communicate progress reports
- Attend all staff meetings
- Interact with customers, vendors, and subcontractors
- Perform minor repairs in residential homes
- Any other duties assigned
- Safety Sensitive Position