Emergency Management Services (EMS) Communications Specialist – On-Site - Pittsburgh, PA - McCandless 15237

Novus Group

  • Pittsburgh, PA
  • $18.44-28.24 per hour
  • Permanent
  • Full-time
  • 2 months ago
Emergency Management Services (EMS) Communications Specialist – On-Site - Pittsburgh, PA - McCandless 15237Job Status: Direct Hire as an employee of Company – NOT a temporary jobWork Schedule & Compensation
  • Full-time, full benefits
  • Variable shifts
  • Salary for new hires: up to $21.00 per hour, to start (based on experience and education)
  • Promotional growth through dedicated career ladders is expected
  • Based on performance, established employees can earn additional pay up to $28.00 per hour (pay raises are based on work performance, career development, and occur incrementally, over time).
Novus Group offers job-preparedness resources to help you navigate direct hire career opportunities through our partnership with the Employer. We are dedicated to helping you achieve your career goals through resume revision assistance, job interview preparation, and we communicate with the Employer on your behalf to get real-time status updates on your applications. These valuable resources are paid by the Employer, there is NO cost to you as the job seeker.Below are some of the perks that focus on you, as the employee:
  • Caregiving support for childcare/elderly family members
  • Paid time off up to 5 weeks
  • Student Loan Refinancing / forgiveness
  • Medical, Dental, Vision and other coverages
  • Up to 8% retirement savings match
  • Up to $6,000 per year in Tuition Assistance to you and your immediate family
  • Adoption Assistance, Pet Insurance and Retail Perks & Discounts
  • Ongoing learning
  • Accelerated Career Path
  • Flexible work arrangements
  • 7 holidays per year
  • PTO buy back and selling excess, when eligible
Job DescriptionEMS Communications Specialist will be responsible for processing incoming patient transport requests and receiving all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours..The ideal candidate will have a strong background with emergency medical services and great communication skills. EMT and/or Paramedic certification is strongly preferred.Minimum Requirements:
  • High School Diploma or equivalent required
  • Minimum of 1 year experience current or prior EMS Communications experience required
  • Advanced proficiency using computers, general navigation, ability to learn new software
  • Excellent communication skills are required
  • Current EMT and/or Paramedic certification strongly preferred
Job Responsibilities:
  • Efficiently schedule non-medically necessary transportation for eligible clients/consumers
  • Plan and coordinate transportation via the appropriate mode in accordance with policies and procedures
  • Receive emergency calls and process appropriately
  • Provide exceptional customer service
  • Receive and document medical command reports and notify the emergency department
  • Monitor hospital alarm systems
  • Coordinate medical command requests from paramedic to physician and document the request
  • Process incoming calls
  • Document all information in the cloud-based EMS Dispatch computer-aided system
  • Efficiently process medically necessary patient transportation requests on a timely basis.
  • Receive hospital condition codes and send out notification page per policy and procedure
  • Perform hospital operator duties on the overnight shift

Novus Group