Case Manager (Santa Rosa)

• Ensures linkage to mental health/recovery services, and facilitates communication with the county.
• Ensures follow-up appointments are arranged/scheduled for psychiatrist.
• Completion of discharge aftercare plan, and provides daily placement and collateral documentation. Responds to calls regarding discharge planning daily, and timely documents discussion into EMR.
• Checks voicemails daily and provides a call back within 24 hours.
• For adolescents, provides regular updates to the legal guardian every 1-2 days and documents discussion timely.
• Maintains effective working and professional relationships and communications with internal and external customers.
• Coordinates discharge packets and reviews them with patients and their and their families.
• Completes required documentation and progress notes on time and individualized per patient. Support coordination of scheduling zoom meetings and visitations.
• Supports department in administrative duties.
• Upholds the Organization’s ethics and customer service standards.
• Performs related duties, as requested.

• Minimum of a Bachelor’s Degree in Psychology, Social Work, or closely related field of study.
• One year of behavioral health experience and experience with Severely Mentally Ill and discharge planning preferred.
• Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
• Verbal de-escalation and physical intervention program as approved by the CNO.
• Familiarity with continuum of care and clinical terminology.
• English proficiency required.

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast-paced, expanding organization.

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to fifty (50) pounds.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance

• Discounted Cafeteria Meal Plan
• Tuition Reimbursement

Northern California Behavioral Health System