Technical Support Engineering Intern - Fall 2024

Verkada

  • San Mateo, CA
  • Training
  • Full-time
  • 2 months ago
The RoleAs a Technical Support Engineering Intern, based out of our San Mateo HQ, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. Interns work on the same issues and projects as full-time Technical Support Engineers. If you are interested in making an impact and learning valuable career skills in a highly technical environment, come join us!Responsibilities
  • Troubleshoot network, hardware, and software issues related to the Verkada platform
  • Provide best practice design and integration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Contribute content to our Knowledge Base
  • Lab testing and team projects
Requirements
  • Available for a full-time (40 hours per week) in-person internship from September - December 2024 in San Mateo, CA
  • Third or Fourth year college student enrolled in a Bachelor's or Master's degree program in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, or computer systems
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Intern Perks & BenefitsVerkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our internship perks and benefits programs include, but are not limited to:
  • Monthly housing stipend for those who need to relocate (on top of hourly wage)
  • Healthy breakfast, lunch, and dinner provided daily
  • Intern events and mixers

Verkada