This position is Remote in EST or CST. You will have the flexibility to work remotely* as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Sr. Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.We offer 4 weeks of on-the-job training. The hours of training will be during normal business hours.Primary Responsibilities:
In this position, you will be responsible for managing a high volume of outbound calls in a timely manner.
Work with a Clinical Care Team to support patient and provider engagement including scheduling appointments with provider offices
Work directly with primary care practice to outreach patients to close gaps in care
Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
Support patients by scheduling PCP appointments on their behalf
Prepare patient cases in workflow management platform for Care Team patient engagement
Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
Notify Care Team of relevant information gathered during calls to patient that may affect the patient's disease state or medication regimen
Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
Build rapport and establish trusted relationships with patients via daily outbound and inbound calls
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, health plan or physician's office providing clinical or administrative assistance
Experience in a call center environment or managing a high volume of calls
Computer proficiency, to include strong data entry and utilizing Microsoft Office, Outlook, and direct messaging applications (Teams, Webex, etc.)
Must be able to type and navigate a Windows-based environment simultaneously
Must reside within Eastern Standard Time (EST) Or Central Standard Time (CST) zone
Ability to work three days per week, 08:00AM - 05:00PM EST, and two days per week, 10:00AM - 07:00PM EST, Monday - Friday.
Preferred Qualifications:
Pharmacy Tech, Pharmacy Tech for Insurance Company, or Medical Assistant
Bilingual - Fluency in English and Spanish
Managed Care Experience
Experience working in a call center environment
Telecommuting Requirements:
Reside within EST or CST Time zone.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Able to take initiative and work independently
Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
Strong communication skills with patients, providers, and other healthcare professionals
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
