Client Care Coordinator
Thrive Counseling Center
- Federal Way, WA
- $20.00-23.00 per hour
- Permanent
- Full-time
Are you a self-starter who thrives on solving problems and getting things done efficiently?
Do you pride yourself on your organization, attention to detail and adaptability to a variety of tasks?If so, this role may be for you!Who We Are:We are an independent outpatient counseling center that caters to children, families, couples and adults in Federal Way, Washington. We strive to provide an exceptional experience for our clients from the first phone call reaching out for help all the way through to coming into our office to work with our stellar team of providers. Our administrative team prides themselves on walking alongside our clients each step of the way as they start the process of getting help and support for the areas of their life they are struggling with most.Position Overview:As our Client Care Coordinator, you’ll be the first point of contact for clients seeking our services. Many of our clients are struggling with personal or relationship issues, so your role is critical in creating a warm, compassionate experience from the very first hello. You’ll handle scheduling, follow-ups, and inquiries—mainly by phone and email—while using tools like Google Suite and EHR software to ensure everything runs smoothly. Your ability to create a VIP experience will set the tone for their entire journey with us.This role is full-time 40 hours per week from 8:30am - 5pm PSTKey Responsibilities:
- Warmly interact with clients on the phone and via email, helping them feel at ease and cared for from the start
- Schedule and reschedule appointments, and problem solving with clients to ensure everything is handled promptly and with attention to detail
- Analyze openings to ensure clinicians have full caseloads and are scheduled efficiently
- Data entry, paperwork followup and setting up new patient charts through various systems
- Organize, prioritize, and multi-task in a fast-paced environment while maintaining impeccable attention to detail
- Uphold confidentiality standards, including HIPAA, and safeguard client information
- Thrive on connecting with people and offering compassionate support
- Be organized, detail-oriented, and able to handle multiple projects at once without losing track
- Be quick and resourceful to learn new technology, including EHR systems.
- Love solving problems and finding solutions independently, anticipating needs before they arise
- Be adaptable and flexible, able to switch gears and jump in wherever needed to keep the flow going
- Work well in a small, high-accountability team, supporting colleagues and clients alike
- Be reliable, punctual, and responsive, taking initiative and following through on tasks without needing reminders
- Have an understanding of client relationship management or sales processes
- 1+ year experience in reception or customer service center role answering phones on a consistent basis
- Ability to work in a private space
- Proficiency with computer software including Google Sheets and calendaring or scheduling software
- Strong verbal and written communication skills. Must demonstrate proficiency in telephone skills.
- Prior intake or healthcare experience
- Mental health practice experience
- Experience with Therapy Appointment and/or Therasaas
- Remote work experience
Schedule: 8:30am - 5pm PST with 30 min lunch breakPowered by JazzHR