Product Management Own and execute a comprehensive product vision and strategy for the ongoing transformation of the Customer Account Platform (CAP) and Consent Platform capabilities, ensuring alignment with overall business objectives. Collaborate closely with cross-functional teams-including business, product, engineering, UX, data engineering, and AI/ML-to define, prioritize, and deliver platform features and capabilities that balance timing, cost, features, and performance. Create, maintain, and communicate detailed product roadmaps outlining key milestones, deliverables, and timelines that drive transparency and accountability among stakeholders. Utilize data-driven approaches, including product experiments, user interviews, and metrics analysis, to gather customer feedback, validate assumptions, measure success, and continuously improve the product experience. Champion innovation by spearheading automation, process improvements, and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation. Deeply understand customer and business problems, sizing impact and value, and drive initiatives hands-on to successful execution. Elevate the CAP/Consent platform by refining and scaling best-in-class product management practices that foster innovation, data-driven decision-making, and customer-centricity. Guide the engineering of highly scalable, maintainable, and performant software platforms utilizing Test-Driven Development (TDD) and evolutionary architecture principles to balance scope, outcomes, and technical debt. Ensure all software and services provide strong observability and monitoring capabilities in production, coordinating Operational Readiness Reviews (ORRs) before launches. Enable and guide partner teams to monitor site technical metrics (transaction errors, response times, capacity utilization, etc.) and develop resilient architectures spanning backend, frontend, business logic, data, and integration tiers, along with robust testing, CI/CD pipelines, and agile processes. Implement and uphold operational excellence best practices, ensuring regulatory compliance (cybersecurity, data privacy, etc.) and organizational policies are consistently met. Facilitate regular communication and coordination between engineering leaders, Product Managers, Program Managers, Architects, and business stakeholders to ensure delivery of high-quality solutions on time. Provide transparent, clear status updates and ensure committed timelines and service level agreements (SLAs) are met. Established and active employee resource groups Bachelor's degree in Computer Science, Engineering, Business, or relevant experience/education combination. 8+ years of experience managing large-scale distributed systems and complex platform products, including cloud (GCP, AWS, Azure) deployments and architectural leadership. 8+ years of product management experience with a proven track record in agile environments (Scrum, Kanban, XP) and usage of tools like Jira for backlog and project management. Strong technical foundation including Test-Driven Development (TDD), API design, microservices, and cloud-based architecture. Hands-on or leadership experience in engineering teams a plus. Proven ability to drive product vision, strategy, and roadmap development aligned with business priorities and regulatory compliance. Data-driven with strong analytical skills, adept at using customer insights, experiments, and metrics to inform product decisions. Excellent communication and stakeholder management skills, experienced in working across global, matrixed teams. Experience leading agile teams, driving technical excellence, and balancing scope, cost, and performance. 3+ years leading multi-functional, multi-team projects or large engineering teams (up to 8+ engineers). Experience in platform/product scalability, reliability engineering, and operational excellence including defining/monitoring SLOs/SLAs. Familiarity with cloud orchestration, infrastructure as code (Terraform, Docker, CI/CD pipelines), and automation. Expertise in Customer Digital Profile, Consent & Privacy management, data governance, AI/ML integration, or embedded software. Experience in fast-paced, dynamic environments with shifting priorities and matrixed reporting structures. Active participation in or contributions to open-source projects. Mastery in breaking down complex problems, prioritizing workstreams for maximum business impact, and fostering team ownership and continuous delivery culture. For more information on salary and benefits, click here: https://fordcareers.co/LL6SP2 Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire.
