Legal Secretary

• Open the building each morning and serve as the first point of contact for clients and visitors.
• Primarily handle incoming phone calls, emails, and walk-ins with professionalism and efficiency.
• Open, record, notify, and file all incoming correspondence (mail, phone, email).
• Coordinate and process outgoing correspondence.
• Interact with building tenants and liaise with the Property Manager for facility needs.
• Notify Office Manager or property management of any necessary repairs.
• Maintain and order office supplies as needed.
• Maintain and update Standard Operating Procedures (SOPs).
• Promote a calm, welcoming, and professional atmosphere reflective of firm values.
• Performs other related duties as assigned.

• Open and close legal cases and maintain corresponding SOPs.
• Maintain accurate physical and digital case files, including storage and retrieval of closed files.
• Manage and update contact information in the CRM system.
• Load and maintain accurate case data, documents, and communication records.
• Communicate with clients, courts, and opposing counsel to gather or relay relevant case information.
• Assist with calendaring and managing attorney and firm schedules.
• Attend weekly Matters Meetings with attorneys, providing clerical support, tasking, and note-taking.
• Ensure timely and appropriate follow-up on all correspondence and filings (within 24 hours by phone, 48 hours in writing).
• Performs other related duties as assigned.

• Capability to analyze and apply legal principles to practical client problems.
• Excellent verbal and written communication skills.
• Understanding of legal language and principles, research methods, court pleadings and processes, and other related matters.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to maintain confidentiality, and to exercise discretion and good judgment.
• Proficient with Microsoft Office Suite or related software.

• High School Diploma required; Associate’s Degree preferred.
• Minimum 4–6 years of experience in a legal support or administrative role.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Completes quarterly checklists and learning objectives.
• Participates in regular one-on-one development meetings with manager.
• Maintains an average customer satisfaction rating of 3 or higher.
• Actively seeks and completes professional development and networking opportunities.

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