Hotel Front Desk Agent - (GSR)
- Laughlin, NV
- Permanent
- Full-time
A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.
ResponsibilitiesCheck guests in and out of the property quickly and accuratelyEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling proceduresRespond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfactionEnhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunitiesAnswer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls
QualificationsProfessional appearance and demeanorEfficient communication skillsHigh school diploma requiredTwo (2) years’ experience in hospitality, preferably in a guest relations roleAbility to work flexible hours, including nights, holidays, and weekendsWorking knowledge of property management systemsAdhere to all state, federal laws, and company policiesWhat we offer you:Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunitiesDisclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.