Partner Solutions Consultant (Account Manager)
RethinkFirst
- Chicago, IL
- Permanent
- Full-time
- Lead the development and execution of an upsell/cross-sell plan by strategically identifying target organizations and build out a pipeline across all Rethink Behavioral Health customer segments
- Lead the full cycle upsell/cross-sell process from initial target identification, outreach, product demonstrations & education, and contracting
- Simultaneously and effectively manage multiple deals and client engagements, and maintain real-time and accurate sales activity tracking & reporting
- Actively work together with marketing and other parts of the organization in refining product positioning while also translating customer feedback to optimize product deliverables and features
- Effectively leverage cross-functional resources and subject matter experts within the organization, knowing when to bring the VP of customer success, clinical leadership or technical expertise into deal discussions
- Partner with product & engineering teams to execute go-to-market plans for new products & marketplace solutions
- Assist customer success managers in achieving retention goals by joining customers calls as a subject matter expert to provide product training & best practice coaching
- Attend and represent the firm in major tradeshows and industry exhibitions and leverage such opportunities to identify and source potential new clients
- Bachelor's degree in psychology, education or related field
- 1+ years with a special education/autism/ABA practice
- 1+ years in account management (ideally up-selling and cross-selling to ABA practices)
- Must be comfortable working with technology and fluent in Microsoft Office
- Experience working with a SaaS (software) company highly preferred
- Experience in behavioral health or special education is preferred.
- Excellent verbal and written communication skills.
- Strong customer relationship management skills.
- Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers.
- Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel.
- Ability to effectively prioritize, organize, and perform a variety of concurrent tasks.
- Proficiency with Microsoft Excel, Word, and PowerPoint applications.
- Experience using Salesforce.com is desirable.