C.H. Robinson is hiring a Senior Entry Writer! In this position, you are a role model for account management excellence for our customs product offerings. Your exemplary customer service skills, attention to detail, organization skills, and proven commitment to productivity are critical to your success in this exciting and highly visible position. You'll serve as internal subject matter experts, assisting in training where needed to upskill and mentor others on the team. You'll own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate your professionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs.Responsibilities:Maintain Operational Excellence:Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practicesEnsure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquiresAnalyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government AgenciesProcuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial chargesIdentify and resolve issues that could potentially result in delayed cargo release or final deliveryMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueEnsure regulatory requirements are met, and proper documentation exists for all shipmentsDemonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilitiesFacilitate Relationships:Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfactionBegin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clientsWork effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leadsCollaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOPManage collaborative communication between Partner Government Agencies and clientsLead by example when it comes to customer outreach, retention, and expansionDemonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written languagePromote a positive working relationship for all team membersGain awareness into customer specific standard operating procedures (SOP) and honor those commitmentsAdhere to a high level of operational excellence with respect to on time performance, accuracy, and customer serviceOther Activities:Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirementsManage customer invoicing, process vendor payables and assist with receivables of assigned accountsAdhere to a high level of operational excellence with respect to timeliness and audit KPI'sRequired Qualifications:High School Diploma or GEDMinimum 3 years of entry writing experienceAdvanced proficiency in Microsoft Office Suite of programsPreferred Qualifications:Knowledge of Harmonized Tariff Schedule and the supply chainAssociate or bachelor’s degree from an accredited college or universityHighly motivated, self-driven, and true ownership of client baseExceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track recordExemplary communication and customer service skillsEffectively communicate across functional lines, and at times lead and direct the conversationFlexibility and versatility in logical, methodical and expedient approach to problem resolutionEvident attention to detail and ability to analyze dataRefined written and oral communication skillsDemonstrated track record of taking over accounts and improving quality, process, and relationshipsValues a diverse and inclusive work environmentIt’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range $26.20 - $40.87The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE//Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Two medical plans (including a High Deductible Health Plan)Prescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid and floating holidaysPaid time off (PTO)Paid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on page.
