Account Manager - Bilingual
FRAYER ENTERPRISES II LLC
- Oklahoma City, OK
- $13.00-20.00 per hour
- Permanent
- Full-time
- Present an example of appropriate work habits, behavior and a positive attitude
- towards co-workers and administration
- Review and contact delinquent accounts daily
- Effectively process inbound/outbound calls to work collection accounts in a
- professional manner while keeping and improving customer relations
- Establish and maintain payment arrangements consistent with company
- guidelines
- Process payments and set customers up on auto debit
- Record all relative information into the collections system regarding collection
- calls
- Resolve customer problems while applying good customer service and in a
- timely manner
- Handle general customer service questions while remaining professional and
- following company policies and guidelines
- Make recommendations to management of accounts needing additional attention
- Initial skip tracing as needed to find location information
- Meet daily goals set for accounts worked and calls made
- Meet quality and assurance standards for calls monitored
- Perform other duties as assigned
- Ability to work overtime based on the needs of the company
- May assist in other related departments as required by business needs
- Verbal and written communication 8 to 9 hours each scheduled work day
- Sitting and standing positions 8 to 9 hours each scheduled work day
- Air controlled environment, florescent lighting, and natural lighting
- Close proximity to computer screens
- Ability to work within fluctuating background noise and movement
- Outbound and inbound phone calls for 8 to 9 hours each scheduled work day
- Excellent telephone voice in terms of tone, clarity, pronunciation and proper use
- of grammar
- PC skills. Strong typing and Internet navigation skills required
- Strong communication and customer service skills
- Strong problem-solving skills and has the ability to multi-task
- Must have the ability to work and adapt in a changing environment
- No experience required in related field