At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.JOB SUMMARYThe Security Shift Supervisor plays a key leadership role in maintaining a safe and secure environment for guests, team members, and company assets during assigned shifts. This position supervises and supports the daily operations of the casino security team, ensuring that all procedures and policies are followed in accordance with gaming regulations, internal controls, and property standards.The Security Shift Supervisor responds to incidents, coordinates emergency responses, conducts investigations, and monitors security systems to ensure operational integrity. This role also involves coaching and directing Security Officers, managing shift schedules, writing reports, and serving as the point of contact for management during their shift. Strong decision-making, communication, and leadership skills are essential for success in this role.ESSENTIAL DUTIES AND RESPONSIBILITIESSupervise and direct Security Officers on shift to ensure consistent performance and policy complianceRespond to incidents involving guests, employees, or property, and manage emergency situationsConduct preliminary investigations and complete detailed incident reportsEnsure coverage of all security posts and adjust assignments as neededMonitor casino floors, hotel property, and parking areas for suspicious or unsafe activityProvide guest assistance with professionalism and courtesy, including conflict resolutionCoordinate emergency responses with internal departments and external agenciesDeliver shift briefings, ensure proper handover, and communicate operational updatesSupport the training, coaching, and development of new and current security team membersREQUIRED SKILLS AND ABILITIESHigh School diploma or equivalent; associate degree in Criminal Justice or related field preferredMinimum 2-3 years of casino or security-related experience; prior supervisory experience strongly preferredStrong knowledge of gaming regulations, emergency response procedures, and security protocolsExcellent leadership, communication, and conflict resolution skillsAbility to remain calm and decisive under pressureMust be able to obtain and maintain a gaming license and any other applicable certificationsProficient with incident reporting systems and basic computer applicationsEDUCATION AND EXPERIENCE
High school diploma or equivalent
Prior experience in the security field or as a police officer a plus
PHYSICAL REQUIREMENTS & WORKING CONDITIONSMust be able to work a flexible schedule, including nights, weekends, and holidaysAbility to stand, walk, and patrol for extended periods; lift up to 50 lbs as needed * Loud enviornoment with cigarette/cigar smokeJoin the Winning Team! Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you're ready to contribute your skills and expertise to a thriving team, we encourage you to apply today!Work With UsChurchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.Already Work Here?Here's a link to apply internally:
