HVAC Service Account Manager- Evansville, IN

• Provide solutions to customers' HVAC needs.
• Management of team personnel: Service Managers, Service Coordinators, Service Technicians, and Dispatchers.
• Manage and maintain appropriate control of account responsibility for profit and loss.
• Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
• Coordination of staff necessary to provide prompt and accurate invoicing of service contracts, repairs, and projects.
• Lead and mentor the service staff to expand their skill level and productivity.
• Provide direction and delegation for operational and functional duties as outlined by management.
• Review staffing requirements to meet the business plan and recommend necessary changes.
• Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
• Create, build, and maintain strong customer relationships with customers to generate new business.
• Negotiate contracts with clients and establish a timeline for performance.
• Establish and oversee internal budgets with the company and external budgets with the client.
• Work with sales team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest level of service is being delivered.
• Collaborate with sales team to maximize profit by upselling or cross-selling.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

• Ten (10) years or more of experience in the HVAC industry.
• Working hours 7:30am-4:30pm (additional hours as necessary).
• Knowledge and understanding of Profit and Loss operations and applications.
• Strong negotiation skills, with ability to follow through on client contracts.
• Proven results in delivering client solutions and meeting sales goals.
• Ability to multi-task and manage more than one client account.
• Strong written and verbal communication skills are required.
• The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style.
• The ideal candidate will satisfactorily complete an industry aptitude test.
• Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.
• Building strong Customer and Employee relations is a cornerstone of success in this role.
• A professional appearance is required.

• Must possess a valid driver’s license and proof of insurability.

• High school diploma or equivalent is required.
• Previous work experience in the HVAC industry.
• Previous HVAC Account management is strongly considered.

• Must demonstrate excellent proficiency in Microsoft Office applications (i.e. Outlook, Word, Excel, etc.)
• The ideal candidate must demonstrate a willingness to learn other software applications, as required.

• Must demonstrate integrity, honesty, professionalism, and commitment to company values.
• Must be self-motivated and able to work efficiently in a fast-paced environment.
• Must have excellent organizational, communication, strategic, technical, analytical, problem solving, and multi-tasking skills.
• Must have high standards of quality with attention to detail.
• Must build positive working relationships with peers, management, suppliers, and customers.

S.A. Comunale