Job Title:IT Support Specialist – L2Location:Parsippany, NJSalary Range:CompetitiveIntroductionJoin our dynamic team as an IT Support Specialist, where you'll provide essential second-line support to our diverse global user base. This role is crucial in ensuring seamless technical operations across multiple regions, including EOC, WOC, and Canada offices.Required Skills & Qualifications
Strong problem-solving skills with the ability to troubleshoot complex technical issues
Excellent communication skills to effectively interact with global users and resolver groups
Experience in providing technical support and managing escalations
Preferred Skills & Qualifications
Experience with global IT systems and support structures
Familiarity with KPI maintenance and performance metrics
Previous experience in a similar role within a global organization
Day-to-Day Responsibilities
Provide second-line support to end users across various global locations
Act as an escalation point for unresolved technical issues before transferring tickets to other resolver groups
Maintain current KPIs that align with the L2 support team
Company Benefits & Culture
Inclusive and diverse work environment
Opportunities for professional growth and development
Supportive team culture focused on collaboration and innovation
For immediate consideration please click APPLY to begin the screening process with Alex.
