Junior IT Technician

SITA

  • Malta, MT
  • Permanent
  • Full-time
  • 1 day ago
Overview:Location: Malta airportWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.Job SummaryThe IT Technician is a front-line support role responsible for providing day-to-day technical assistance and operational support across Malta International Airport. This is a 24/7 shift-based position that ensures continuous availability of IT services, including hardware, software, networking, and user support.While the IT Technician reports to the IT Operations Manager, the role is operationally guided and mentored by the IT Team Lead, particularly for daily tasks, technical escalation, and shift coordination. The successful candidate will be customer-focused, technically skilled, and adaptable to a dynamic airport environment.Key ResponsibilitiesTechnical Support and Troubleshooting
  • Provide first and second-line support for hardware, software, and networking issues.
  • Respond to incidents and service requests raised through the IT service desk system.
  • Troubleshoot desktops, laptops, printers, phones, and other end-user devices.
  • Resolve issues promptly to minimize downtime and disruption to operations.
Shift-Based Operations
  • Work on a rotating 24/7 shift pattern to ensure round-the-clock IT support.
  • Monitor IT systems and infrastructure for issues or anomalies during shifts.
  • Escalate unresolved or critical issues to the IT Team Lead or relevant specialist teams.
  • Follow defined procedures for incident management and handover.
System and Asset Management
  • Assist with the installation, configuration, and deployment of IT equipment.
  • Maintain accurate inventory of hardware and software assets.
  • Support routine maintenance and updates on workstations and systems.
Collaboration and Documentation
  • Work closely with the IT Team Lead and other technical staff.
  • Maintain clear and accurate documentation for incidents, fixes, and procedures.
  • Participate in training and knowledge sharing initiatives.
Qualifications:Qualifications & Experience
  • Diploma or certification in IT, Computer Science, or related
  • Minimum 1–2 years of experience in a similar IT support role
  • Experience working in a shift-based or high-availability environment is a plus
  • Familiarity with Windows OS, Active Directory, Office 365, and basic networking
Skills & Competencies:
  • Strong technical troubleshooting and problem-solving skills
  • Good communication and customer service abilities
  • Ability to work under pressure and in time-sensitive scenarios
  • Team player with a flexible and proactive attitude
  • Willingness to work on a 24/7 rotating shift schedule
Key Deliverables:
  • Timely and efficient resolution of technical issues and service requests
  • High level of service availability and user satisfaction
  • Accurate documentation and shift handovers
  • Adherence to operational and security procedures
WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA