Leasing Consultant - Luxury Multifamily Housing

Banyan Living

  • Westlake, OH
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
We are seeking dynamic, sales-driven Leasing Consultants to join our team in delivering an exceptional experience for prospective and current residents across our portfolio of high-quality apartment communities. As the face of the property, the Leasing Consultant plays a critical role in shaping first impressions, closing leases, and ensuring that every interaction reflects the professionalism and hospitality that define our brand.While prior leasing experience is highly valued, it is not required. We are looking for individuals with a strong sales background, excellent interpersonal skills, and a natural ability to connect with people and showcase value. If you are passionate about customer service, confident in your ability to close, and thrive in a fast-paced, team-oriented environment—we want to hear from you.What You'll Do
  • Greet, tour, and engage prospective residents, consistently delivering a warm and professional experience
  • Confidently present apartment features, community amenities, and value propositions to convert inquiries into signed leases
  • Maintain detailed knowledge of current availability, pricing, lease terms, and market competition
  • Build strong rapport with potential and current residents through timely follow-up, personalized communication, and proactive service
  • Accurately process lease applications, renewals, and resident files in accordance with company policies and Fair Housing laws
  • Support marketing initiatives and outreach efforts to drive traffic and maximize occupancy
  • Ensure the leasing office, model units, and community areas are always tour-ready and reflect impeccable standards
  • Partner with maintenance and property management teams to ensure seamless move-ins and prompt service response
  • Maintain CRM and leasing software systems with accurate and timely data
Who You Are
  • A confident closer with a service-first mindset
  • Naturally friendly, approachable, and solutions-oriented
  • Polished and professional—takes pride in appearance, tone, and presentation
  • Thrives in a performance-based culture where results are recognized and rewarded
  • Proactive and energetic, with a keen eye for detail and a desire to exceed expectations
Requirements
  • Previous leasing or apartment industry experience is a plus, but not required
  • Proven success in sales, hospitality, or other customer-facing roles
  • Professional demeanor, excellent verbal and written communication skills
  • Strong organizational skills with attention to detail and follow-through
  • High level of comfort using leasing software, CRM tools, and Microsoft Office (Yardi experience a bonus)
  • Understanding of Fair Housing and commitment to compliance highly preferred
  • Availability to work weekends and a flexible schedule as needed required
Benefits
  • Competitive pay + generous leasing bonuses
  • Full benefits package: Health, dental, vision, 401(k)
  • Supportive team environment with room for career growth
  • Be part of a company that values integrity, customer care, and operational excellence

Banyan Living